In the last post, I uploaded some demos on how we can process inbound text messages to create SR and route Workflow. There are a few people on LinkedIn asked me how to do it. I also like to explore the option of integrating Maximo with Twilio directly without the need for App Connect. With Maximo 7.6, we can create a simple API using automation script. So, the video below is how we can create a simple script API and direct Twilio HTTP requests to Maximo:
Interacting with Maximo via SMS
Voice call and SMS are being used as a user interaction interface in many systems and services provided by large organizations. However, in the past, this integration is quite complex and expensive, and thus, I never had a chance to play around with. Recently, I posted an article on how we can easily configure Maximo to send notification as SMS message. This is made easy and (free for developers) by using Twilio.
Sending inbound command to a system from Twilio is more complex as it requires setting up of a Web Server and writing code to parse HTTP POST data and forward the message to an on-premise Maximo system. With App Connect, it becomes easy (and free for developers) to set up an API gateway on cloud and routing message to a system hosted in-house. So I decided to give it a try by imagine a two easy-to-achieve use cases as follow:
- Field workers sending a text message to Maximo to create a new Work Request, report Incident, or Defect. This could be useful to quickly register an action item without having a smart device or 3G connection. Below is a quick demo of this scenario:
SMS Notification for Maximo using Twilio
Every once in a while, someone would ask me if we can configure Maximo to send notification via text messages? With Maximo, the answer to such questions is always Yes. However, with this one, it will cost some money, very cheap though.
Since it is not free, I would say for most Maximo notification scenarios, the user would be ok with email notification which is free. However, there are certain scenarios where SMS notification can add value such as:
- Notify a field worker when a new high priority Work Order is assigned to him/her
- Notify an asset owner when the asset deviates from normal operating parameter range or when downtime is reported
- Notify Maximo admin when there are repeated login attempts from an uncommon IP address or when there is a major problem tracked by Escalation app.
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