One of the great ways to reduce the time to review and route a workflow assignment is to setup email notification to inform the users of a new assignment. Some of my clients even want us to provide a more direct, immediate notification on mobile device. This can be done easily (but can be costly) by using a SMS gateway which is a service usually provided by a telecom provider. To use it, you subscribe to a SMS gateway and setup Maximo so that every time you like to inform a user on new assignment, Maximo will sent an email with a predefined format to the gateway. The SMS gateway will send a text message to the user’s mobile phone to inform him/her of the new inbox assignment.
With Push Notification, you can achieve the same result without having to pay a lot of money for SMS gateway service. Apple, Google, Amazon are some of the companies out there which provide a totally free or super cheap Push Notification service.
